Terms & Conditions

Legal terms and conditions
(with consumer information)

The following General Terms and Conditions contain at the same time legal information about your rights according to the regulations on contracts in distance selling and electronic commerce.

  1. Scope

For all deliveries of SIRPLUS GmbH, below also "SIRPLUS", To consumers (§ 13 BGB), which on an order of the consumer in the online shop under www.sirplus.de (hereinafter "Online Store"), These General Terms and Conditions (GTC) apply.

A consumer is any natural person who enters into a legal transaction for a purpose that can be attributed primarily neither to their commercial nor to their independent professional activity.

  1. Contracting party, customer service, conclusion of contract

The purchase contract is concluded with SIRPLUS GmbH, Harnackstraße 18, 14195 Berlin.

You can reach our customer service for questions, complaints and complaints via e-mail at support@sirplus.de.

By placing the products in the online shop, we submit a binding offer to conclude the contract. You can initially place our products without obligation into the shopping basket and correct your entries at any time before submitting your binding order by using the corrective aids provided for this purpose in the order process. The contract is concluded by clicking on the order button to accept the offer via the goods contained in the shopping basket. Immediately after the order has been sent, you will receive a confirmation by e-mail.

  1. Contract language, contract text storage

The language available for the contract is German. The contract text is not stored by us.

  1. Subscriptions

Where appropriate, we offer the possibility of regularly purchasing certain goods or combinations of goods by subscription. In this case, we indicate the fact that it is a subscription and the other conditions, such as the subscription frequency and the termination conditions, clearly and clearly in the ordering process.

  1. Prices, terms of delivery, shipping costs

The prices quoted on the product pages include statutory sales tax and all other price components.

We deliver only to delivery addresses within the Federal Republic of Germany in the shipping route. Unfortunately, a self collection of the product is not possible.

Shipping costs may be added to the stated product prices. You can find out more about the amount of shipping costs in the offers.

  1. Payment

In our online shop you can always use the following payment methods:

Credit card

By submitting the order, you also transmit your credit card data to us at the same time.

The charge on your credit card is made with delivery of the goods.

Credit card payment is possible for one time orders and subscriptions.


In the order process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment order to us. After placing the order in the online shop, we request PayPal to initiate the payment transaction.

The payment transaction will be carried out automatically by PayPal immediately thereafter. You'll get more information during the ordering process.

PayPal payment is for single orders and for subscriptions possible.


After submitting the order, you will be redirected to the website of the online provider IMMEDIATE RELEASE. In order to be able to pay the invoice amount via IMMEDIATE RELEASE, you must have an online banking account activated with PIN / TAN procedures for the participation in IMMEDIATE RELEASE, you must appropriately legitimate it and confirm the payment instructions to us. You'll get more information during the ordering process. The payment transaction will be carried out immediately by IMMEDIATE transfer and your account is debited.

IMMEDIATE bank transfer is only possible for one-off orders.

  1. Warranty and guarantees

It is the statutory warranty rights.

Please note the following: SIRPLUS sells mainly food which is either just before the expiry date stated on the packaging ("best before ..:") or consumption date ("consume to ...") or which have already exceeded the stated best before date; this in itself does not constitute a defect of the goods. In many cases, the goods are thus much cheaper than in regular trade. Of course, SIRPLUS checks the goods according to its legal obligations to the best of its knowledge and belief. Due to the special circumstances of the purchase, however, the buyer is requested to store the goods until they are consumed particularly carefully, possibly cooled, and to consume them immediately after purchase. Goods marked with a use-by date must be consumed before the expiration date.

Information on any applicable additional guarantees and their exact conditions can be found in the product and on special information pages in the online shop.

  1. Liability

We are always liable without limitation for claims due to damages caused by us, our legal representatives or vicarious agents

  • In case of injury to life, body or health,
  • In case of intentional or grossly negligent breach of duty,
  • , If agreed upon warranty promise, or
  • As long as the scope of the Product Liability Act is in force.

In the event of a breach of essential contractual obligations, which can only be carried out on the basis of the proper implementation of the contract, and which the contractual partner may regularly rely on (the liability of the contractual partner) by slight negligence of us, our legal representatives or vicarious agents, the liability shall depend on the foreseeable liability Damage that is typically expected to occur. Furthermore, claims for damages are excluded.

  1. Return Policy

9.1. When concluding a distance selling transaction, consumers generally have a statutory right of revocation, which we subsequently provide in accordance with the statutory model. The exceptions to the right of withdrawal are in Ziff. 9.2 regulated. In point. 9.3 will find a sample withdrawal form.


Return Policy

You have the right to withdraw from this contract within fourteen days without giving reasons.

For the delivery of goods:
The cancellation period is fourteen days from the date on which you or a third party named by you who is not the carrier, the last Have taken possession of goods or has.

For subscriptions:
The cancellation period is fourteen days from the date on which you or a third party named by you who is not the carrier, the first Have taken possession of goods or has.

In order to exercise your right of withdrawal, you must (SIRPLUS GmbH), Harnackstraße 18, 14195 Berlin, mail@sirplus.de, phone: 03012074200) by means of a clear statement (eg a letter sent by mail, fax or e-mail) about your Decide to withdraw this contract. You can use the attached model withdrawal form, which is not required.

To meet the withdrawal deadline, it is important that you send your communication concerning the right of withdrawal before the withdrawal period has expired.

Effects of cancellation

If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse to repay you until we have the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.

You bear the immediate costs of returning the goods. You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.

9.2 The right of withdrawal does not apply in particular to contracts:

  • for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or provision by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer,
  • for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded,
  • for the delivery of sealed goods that are not suitable for return for reasons of health or hygiene, if their seal has been removed after delivery,
  • for the supply of goods, if, due to their nature, they were inseparably mixed with other goods after delivery,

9.3 About the model withdrawal form we inform according to the legal regulation as follows:

Example withdrawal form

(If you want to cancel the contract, then please fill out this form

and send it back.)

- To: SIRPLUS GmbH, Harnackstrasse 18, 14195 Berlin, mail@sirplus.de

- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)

- Ordered on (*) / received on (*)

- Name of consumer (s)

- Address of the consumer (s)

- Signature of the consumer (s) (only in the case of a communication on paper)

- Date


(*) Delete as appropriate

  1. dispute settlement

The European Commission is providing a platform for online dispute resolution (OS) ready, which can be found here http://ec.europa.eu/consumers/odr/.

We are not obligated and unwilling to participate in a dispute settlement procedure before a consumer arbitration board.